Courtney Baker | Resume

Objective

I am a scrappy, passionate, and compassionate UX design manager that prides herself on being a mentor manager -- in other words, a manager that entertains a coaching mentality and cares deeply about the career development of her team. Everything I do starts with people first -- design, management, and business. I pride myself on facilitating cross-functional solutions and helping create an environment conducive to our collective success. I've had experience being a consultant, making med-tech products, and crafting CX enterprise SaaS experiences. Regardless of where I am, I always bring empathy and vision to the picture.

Experience

UX Design Manager - Lead UX Designer - UX Designer

Reputation, August 2018 - February 2023

  • Spearheaded a visionary strategy for the main product offering, conveying a complex AI as digestible human-readable insights for a complex set of persona types

  • Executed a complete overhaul of the UI to create a more accessible and scalable solution

  • Established user feedback processes by educating PM on the importance of user research, rallying for participants from our user base, and collaborating with product ops to implement in-platform feedback integrations

  • Increased development velocity and decreased complexity by translating the design system into a UI kit for engineering

  • Created communication and support networks within the design team by establishing regular meetings, encouraging collaboration, and establishing a culture of transparency and support

  • Improved documentation and spec clarity by establishing a design ticketing process

  • Increased design awareness and culture in the product organization by conducting educational sessions on UX design best practices and trends

UX Designer

Enlume, Inc., July 2017 - August 2018

  • Owned the entire UX lifecycle, from ecosystem mapping to engineer hand-off

  • Gave thought leadership and UX strategy to stakeholders and team members

  • Worked in a client-facing role to ensure the best results

  • Utilized clear communication to guide stakeholders concrete solutions

  • Spearheaded the qualitative research and visual design directives

  • Conducted instructional meetings and workshops on various design topics

  • Collaborated cross-functionally with international teams

  • Applied human-centered design philosophies to medical technology systems

UX Design Consultant

Independent Contractor, June 2016 - August 2017

  • Delivered drastic increases of critical metrics, such as an over 2x increase in page views and over 11x increase in social media followers on Facebook

  • Clients reported high satisfaction with my data-driven design approach

  • Worked in client-facing roles to identify pain points and create viable solutions

  • Designed and conducted an in-depth qualitative research plan

  • Analyzed data and synthesized results into preliminary solutions

  • Translated findings for a variety of teams to provide valued insight

  • Collaborated on quantitative research to validate qualitative findings


Education

UX + UI Design Training

  • Cooper Professional Education - Interaction Design Training (Grad: Jan. 2017)

  • Bloc, Inc. - UX + UI Design Apprenticeship (Grad: Dec. 2016)

  • Workshops - Journey Mapping (Oracle), Online UX Summit, Design Thinking (SAP)

  • UC Berkeley Extension - Visual Design Course (June - Aug. 2017)

  • Online Courses - HTML&CSS, Interactive Websites, Color Theory, Typography

San José State University

  • Philosophy, B.A. (2011-2013)


UX Skillset

Process

  • Qualitative User Interviews, User Surveys, Competitive Analysis, Ecosystem Research, Stakeholder Interviews, SME Interviews, Continua, Personas, Card Sorting, Information Architecture, Customer Journeys, Scenarios, Empathy Mapping, Site Maps, Storyboarding

Tools

  • Post-Its, Pencils, Pens + Paper, Sketch, Adobe Illustrator, Adobe Photoshop, InVision, HTML/CSS, Sublime